ROCHESTER, N.Y. — The Rochester Knighthawks have partnered with Zipwhip, the original cloud software platform for two-way business texting, to join a growing list of professional sports teams offering Rich Communication Services (RCS) messaging.
“We are very excited to be using Zipwhip to enhance our customer service,” said Knighthawks VP of Sales John Catalano. “Zipwhip allows us to streamline sales while also letting fans send us customer service requests on game days.
“As a commitment to enhancing the customer experience, from the moment they purchase their ticket to the final whistle, we are always looking for ways to make being a fan easier and more enjoyable.”
By integrating Zipwhip into its overall sales strategy, the National Lacrosse League team will include a communication channel on its business phone number to improve its day-to-day fan engagement. Fans can now text TICKETS to speak with a representative about purchasing season tickets or placing a payment on an existing account. Throughout the season, fans will receive special offers and incentives through text messages, sent directly to their phones.
About Zipwhip
A Seattle-based SaaS company, Zipwhip is modernizing the business texting medium by enabling text messaging to existing landline, VoIP and toll-free phone numbers. Zipwhip pairs direct network connectivity with easy, cloud-based software, so businesses of any size can give customers the choice to “text or call” and handle two-way text conversations at scale. Learn more about Zipwhip at www.zipwhip.com